Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

An 800 number also offers a company a wealth of marketing data about the people who are calling. Just as a residential phone bill itemizes all outgoing calls, an 800-number's bill lists all the ...

A few weeks ago we put forth the conjecture that 800-number access - especially in the context of conference calls - was becoming a non-issue. In at least half of our phone briefings, we’re ...