For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say. Trisha Jandoc was an associate writer at CNET ...
Energy utility companies face increasing pressure as rising demand, infrastructure investment needs, cybersecurity concerns, ...
ANN ARBOR, Mich., August 12, 2025--(BUSINESS WIRE)--U.S. overall customer satisfaction has dropped for three consecutive quarters according to the American Customer Satisfaction Index (ACSI ®). As of ...
The American Customer Satisfaction Index (ACSI) Q3 results are a warning sign threat to the very functioning of the U.S. economy: high profits, record-breaking stock returns, and weakening customer ...
Smartwatches are expensive, so knowing customer ratings before you buy matters. A recent survey compared major brands to see ...
A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...
ANN ARBOR, Mich.--(BUSINESS WIRE)--In addition to the government shutdown, economic data blackouts, and volatile tariff rate changes, there is another, yet mostly unnoticed, threat to the very ...
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