Balto, the leading AI platform for contact centers and the company that invented the category of agent assist called real-time guidance in 2017, today officially unveiled RTG3 – the tool is being ...

Quiq, the agentic AI agent platform, today announced Voice Assist, a new capability that extends Quiq's AI Assistants to live voice calls. Most agent assist tools on the market run on rigid, ...

With the new release, Five9 is delivering on its strategy to leverage best of breed Large Language Models to “democratize” new areas of contact center automation that will improve processes, agent ...

Boost Productivity and Service Quality with Real-Time AI-Assisted Agent Support As customer expectations continue to evolve, businesses need innovative solutions to stay competitive. Omilia's Agent ...

Liveops, a leader in customer experience outsourcing solutions, today launched LiveNexus Agent Assist, an AI-powered overlay that delivers real-time guidance, compliance support, knowledge assistance ...

The buzz around AI agents is undeniable. Everywhere you look, there's a new headline, a new product announcement or another breathless prediction about the future of artificial intelligence. Google, ...

Here’s a question I think worth pondering for customer experience (CX) leaders developing their artificial intelligence (AI) strategies and technology roadmaps: Is agent assist a permanent fixture of ...

Generative AI agent assist solutions have been around for a while now – years, almost – which is why 8x8's recent announcement of its contact center agent-focused workflow solution, 8x8 Smart Assist, ...

ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading ...