Google is preparing for a future where office software does far more than respond to prompts. With Workspace Studio, the company is laying the foundation for AI agents that can observe workflows, take ...

One problem enterprises face is getting employees to actually use the AI agents their dev teams have built. Google, which has already shipped many AI tools through its Workspace apps, has made Google ...

COMPANY NEWS: Cloud communications platform provider, 8x8 has announced the general availability of 8x8 Agent Workspace, a new 8x8 Contact Center composed experience transforming the contact centre ...

NEW YORK, Oct. 07, 2025 (GLOBE NEWSWIRE) -- Dataiku, The Universal AI Platform™, today announced the launch of Agent Hub, a centralized workspace where any employee can discover, use, and create ...

Balto, the leading AI platform for contact centers and the company that invented the category of agent assist called real-time guidance in 2017, today officially unveiled RTG3 – the tool is being ...

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...

But when an agent is forced to navigate multiple open tabs just to answer a single customer query, we aren't witnessing productivity. We are witnessing the "Swivel Chair" problem in action. They have ...

Google also launched Workspace Intelligence at its Cloud Next event, promising a new work graph that underpins AI agents within Workspace apps. Google wants its Chat app to become the main interface ...