BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...

BT Group is the largest provider of fixed-line, broadband, and mobile communications services in the United Kingdom and also provides subscription television and IT services. Though it’s based in ...

'You just keep me hanging on... ' Telecoms companies may tell us it's good to talk but they seem to be struck dumb when it comes to communicating with their own customers, according to a new poll. In ...

ServiceNow service management capabilities to be extended to all BT Group units ServiceNow Service Bridge to connect BT Group with their enterprise customers for seamless automation BT Group to pilot ...

BT is adopting a strategy of ZeroOps, with the aim of self-healing operations, which it hopes will free up employees to spend more time doing value added work with customers. British communications ...

A network outage affecting thousands of EE and BT customers has been resolved, a spokesperson has said. Customers reported they were unable to make or receive calls as the mobile phone and landline ...

On 11 December 2022, as users headed online to shop, stream music and download films, BT-owned Openreach carried more broadband traffic than ever before, with 229PB (petabytes) of data across the ...

The boss of Britain's biggest telecoms provider BT on Wednesday set out plans to improve the company's relationship with customers with new superfast services, more technical support and a return of ...

British Telecommunications PLC’s (BT) Global Services unit has launched a service to monitor and manage customer’s networks, hoping to boost sales in its networking business at the same time. British ...