Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

A few years ago at its Build developer conference, Microsoft made its conversation as a service (CaaS) offerings the centerpiece of its announcements. This year, Microsoft made some solid advancements ...

We’ve listed all the things you need to set up before getting started with the tutorial: Install Node.js onto your machine. Create an account on Discord. You can ...

There’s something new and powerful for ChatGPT users to play around with: Custom GPTs. These bespoke bots are essentially more focused, more specific versions of the main ChatGPT model, enabling you ...

Robotic process automation, or RPA, can save organizations considerable time and money. Where appropriate, RPA can complete manual processes much faster and more accurately than a human. With many low ...