Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

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According to Call Center Quality Monitoring Study IV, a recent report by the International Customer Management Institute (ICMI), only 55.8% of the 870 call center professionals surveyed stated that ...

If you’re reading this, then most likely you and your company invest a significant amount of resources in the contact center, from infrastructure and technology to workforce costs and benefits. After ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

FREEPORT, N.Y. - The New York Merchants Protective Company, one of nine central stations approved for fire alarm monitoring in New York City, and wholesale monitoring firm Nationwide Digital Alarm ...