Indian call centre agents and other office jobs in India are severely at risk of being displaced by new AI, a report suggests ...
Recognising that stress and burnout are common in the workplace, and even more so within contact centre employees, collaboration and contact centre technologies provider Webex has unveiled AI-powered ...
At a startup in India, developers are improving AI chatbots that communicate like humans. LimeChat aims to drastically reduce ...
TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact ...
At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...
These days, contact centres can operate from anywhere – even the cloud. When Whangārei District Council needed an urgent update to its telephony system across two contact centres, it called on ...
At a startup office in Bengaluru, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.The company, LimeChat, has an audacious goal: ...
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