Since its creation and publication in 2003, the Net Promoter Score (NPS) has become the standard measurement and indicator of sentiment. Although it was originally created to gauge customer loyalty ...

Forbes contributors publish independent expert analyses and insights. Simone E. Morris reports on inclusive leadership for the workplace. I've said it before, and I'll repeat it, inclusion is hard ...

NASHVILLE, Tenn. — When Candi Castleberry Singleton was asked to head up diversity initiatives at Sun Microsystems 18 years ago, her first reaction was: "That's a real job?" Turns out, it's very much ...

MetLife Foundation and The Wall Street Journal raise awareness about financial inclusion issues and opportunities HONG KONG--(BUSINESS WIRE)--The Wall Street Journal recognized four winning ...

Kristen Smigielski, Ph.D., was born and raised in Buffalo, New York, in a family of educators. Her grandfather, grandmother, and mother were all teachers, and from an early age, Kristen was immersed ...

Robert Abare is Director of Executive Communications at Accion, a global nonprofit on a mission to create a fair and inclusive economy for the nearly 2 billion people left out of the global financial ...

Diversity, equity, and inclusion (DEI) practices in the legal profession affect the public’s perception of an equal and fair judicial system. However, even with existing DEI policies and programs ...

Advocates of diversity efforts are steeling themselves for a fight this year as a growing number of lawsuits take aim at programs intended to advance racial equity in the corporate world. Lawsuits ...

While learning disabilities are often associated with childhood challenges, these conditions can have far-reaching impacts far beyond the early classroom. The reality is that many adults continue to ...

Will Ginsberg is leaving behind important unfinished business for his successor as he completes a 24-year run as CEO of New Haven’s leading philanthropic foundation. The reliably suspender-clad ...