Chewy is stealing pet-lovers’ hearts all over the world, and this time, the web too. Artist Anna Brose experienced this first-hand after she tried to return an unopened dog food bag after her beloved ...

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an IVR ...

Online pet retailer Chewy already has hired 1,000 workers for its new 24-hour, 7-day-a-week, customer-service center in Hollywood — and it plans to hire another 400 within the next six months. The ...

People instinctively brace for an unpleasant customer service experience when something goes wrong with something they bought. In corporate America, long waits, frustrating automated systems and ...

From sending handwritten holiday cards to offering pet portraits, Chewy.com looks for special ways to show customers “we really care about them and we care about their pets,” said CEO Ryan Cohen, ...