Cisco has fixed a critical remote code-execution flaw in its popular customer interaction management solution. Cisco has hurried out a fix out for a critical remote code-execution flaw in its customer ...

Cisco has released security updates to patch a critical vulnerability in the Unified Contact Center Express (UCCX) software, which could enable attackers to execute commands with root privileges.

The UCCX Reporting Guide highlights ways to leverage AI insights and Qcloud dashboard visualizations to manage and optimize the Cisco UCCX infrastructure. ...The UCCX guide delves into [AI] ...

This is a longshot<BR><BR>Has anyone setup UCCX with UCME?<BR><BR>I'm stuck on 3 points:<BR><BR>under the Cisco Unified CME Telephony Configuration is asks for a <b>Outbound Trigger DN </b> - I cannot ...

eGain has deployed multichannel software solution eGain 10 within the Cisco Unified Contact Center Express platform, a move that could prove favorable for medium-sized businesses in integrating their ...