Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...
The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...
Large language models have the potential to level the playing field in consumer financial complaints
Consumers frequently engage in high-stakes disputes with financial institutions, in which securing relief often hinges on the ability to articulate a compelling narrative. Although the potential of ...
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