The partnership leverages Tata Communications’ digital channels, globally compliant voice and network infrastructure, cloud ...

A senior CRA official told MPs the agency is looking to roll out more 'senior and standardized' training and introduce ...

Worker answering calls. — Image by © Tim Sandle. Worker answering calls. — Image by © Tim Sandle. Working in a call centre can be challenging. Customers are ...

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can ...

ZURICH, SWITZERLAND, June 19, 2025 /EINPresswire.com/ -- Luware, a leading provider of customer service solutions built natively on Microsoft Teams, today announced ...

“In North America, long distance lorry drivers have to check in every hour as required by their insurers. If they fail to do ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.

KUALA LUMPUR, Malaysia, Oct. 30, 2025 (GLOBE NEWSWIRE) -- TP (ex-Teleperformance) in Malaysia, a leader in digital business services in Malaysia, today announced it has strengthened its market ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

The Canada Revenue Agency said it’s hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve services. Earlier this month, Finance ...

Manulife's AI lead says personalization will test which insurers can translate vast data sets into customer trust ...