jdpower

Wireless Customer Care Satisfaction Transitioning to Pre-Pandemic Levels, J.D. Power Finds

As the U.S. transitions to a pre-pandemic existence, wireless customers are also reverting to pre-pandemic expectations, according to the J.D. Power 2021 U.S. Wireless Customer Care Study SM —Volume 2 ...
jdpower

Wireless Product Complexities and Evolving Customer Expectations Lead to Drop in Customer Care Satisfaction, J.D. Power Finds

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...
Forbes

Digitizing Utilities: Redefining The ‘Care’ In Customer Care

It’s a retail world these days — one that is completely centered around the customer’s needs. While this CX phenomenon is somewhat new for the utility industry, we have accepted it. Utilities that ...