Customer Experience (CX) Administration Software Market Fueled by Digital CX Transformation, and AI Integration: - Market Research Intellect

Administration Software Market is driven by enterprises prioritizing customer-centric strategies to strengthen brand loyalty and retention. Increasing adoption of AI-driven analytics, real-time ...
CMSWire

Will Google Gemini Enterprise for Customer Experience Redefine the CX Stack?

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...
No Jitter

What to Know About Customer Experience (CX)

Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...

Puneet Khullar Positions Customer Experience As Strategic Infrastructure In Modern Enterprises

Puneet Khullar, a seasoned Customer Experience and Business Operations leader, is advocating for a structural shift in how organizations approach customer experience (CX) — positioning it not as a ...

MiaRec Featured as Core Performing Vendor on the CMP Research Prism for Customer Analytics

CMP Research recognizes MiaRec for customer analytics excellence in customer contact and CX technology. CMP Research ...
destinationCRM.com

When Point of Sale Becomes a Hub for Customer Experience

Modern point-of-sale (POS) systems blur the lines between digital and physical channels, helping retail brands form authentic connections with customers.

The New Rules of CX Outsourcing in 2026 and Beyond

From Capacity to Credibility and Depth The next chapter of CX outsourcing will be won by providers and clients who ...

Krisp Launches Real-Time Voice Translation SDK to Eliminate Language Barriers in Customer Experience

Krisp today announced the launch of its Voice Translation SDK, enabling CX platform developers to embed real-time multilingual voice-to-voice translation into live customer conversations at scale. The ...
CMSWire

CX Leader of the Year on Rethinking NPS, Agent Experience and Surveys

From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026.
Nasdaq

Forrester’s 2024 US Customer Experience Index: Brands’ CX Quality Is At An All-Time Low

NASHVILLE, Tenn., & CAMBRIDGE, Mass.--(BUSINESS WIRE)-- According to Forrester’s (Nasdaq: FORR) US Customer Experience Index (CX Index™) rankings, CX quality among brands in the US sits at an all-time ...
Forbes

Most CX Strategies Fail Because They’re Written For Customers, Not Employees

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This voice experience is generated by AI. Learn more. This ...
Computerworld

Why Customer Experience (CX) is the key to a well-run organization

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...