In anticipation of retail banking events overseas recently where I was keynote speaker, I had the pleasure of interviewing Umpqua Bank Regional VP Michele Livingston here in Seattle. Umpqua Bank is ...
Polaris Bank has restated its dedication to delivering exceptional “customer experience” as it successfully concluded ...
What industry needs the most help in customer service? Banking. At least that’s what a recent survey from analytics firm ForeSee revealed. The survey ranked financial services firms like Santander, ...
AI is reshaping banking, from hyper-personalisation to fraud detection, transforming customer service and the digital banking ...
Customers should be at the center of every innovation effort. When modernization is guided by customer insight and powered by ...
Younger shoppers are turning to banking apps instead of merchants to resolve billing issues. As disputes rise, retailers risk ...
The Business & Financial Times on MSN
First National Bank celebrates Customer Service Week with a promise of more
First National Bank Ghana has officially launched this year’s Customer Service Week under the bold theme “A decade of help, a ...
Kelly E. Ritrievi, J.D. joined the Tampa Bay Trust Company as assistant vice president to the client services and trust operations team. Ritrievi will be responsible for direct client communication ...
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