Customer service is crossing a new horizon. While live agents aren’t going anywhere, AI radically changed the playbook. We’re in the first inning of a game that promises to alter the way we handle ...

QSC shares insights on their 2025 Quest for Quality win, revealing their strategy for exceptional, partner-focused customer ...

‘Putting customers at the center’ has become one of those cliched phrases, on a par with past classics, such as ‘you never get fired for buying IBM’ or ‘every company is a software company.’ There is, ...

Does this customer-driven transformation truly impact the bottom line? Is there business sense in the adoption and ...

Gen AI marketing tool helps brands easily visualize customer journeys and quickly ideate and refine strategies for better engagement Generate and validate key messaging and brand voice with Pega ...

Firms in all industries see artificial intelligence (AI) and automation as a means to improve operational quality and customer experience (CX), reduce costs and increase margins. Customer service is a ...

NVIDIA has launched the AI Blueprint for retail shopping assistants, a generative AI workflow aimed at enhancing shopping experiences both online and in-store. This blueprint, developed on the NVIDIA ...

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs Organizations across ...

We recently compiled a list of the Top 10 Trending AI Stocks on Latest News and Ratings. In this article, we are going to ...

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs Organizations across ...