New research estimates that staff spend an average of one day a week dealing with problems. But as our readers tell us, some companies find a way to go the extra mile Since the Covid lockdowns, many ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

I would like to be emailed about offers, event and updates from Evening Standard. Read our privacy notice. Does customer service exist in the UK any more? I ask because I cannot get through to speak ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at +50. This is similar to six months prior and makes broadband the second worst ...

New research has revealed disparities in customer service experiences across the UK. The largest proportion of people receiving poor customer service are in Northern Ireland, while the highest ...

UK Power Networks, an organization that has to make sure electricity gets through to 20 million UK customers, says that its use of cloud-based ‘contact-center-as-a-service’ has boosted both customer ...

00:05, Wed, Jul 31, 2024 Updated: 09:55, Thu, Aug 1, 2024 Ryanair may have a reputation for poor customer service - but it's been named as only the second worst airline in the UK, according to the ...