Freshdesk, which offers customer support software, is today launching Hotline.io, an in-app, real-time messaging service. In an interview, Freshdesk president Dilawar Syed said he hopes Hotline.io ...

Freshdesk, a provider of customer engagement software, yesterday unveiled the Freshdesk Marketplace, a digital store where companies can shop for third-party apps to boost the capabilities of their ...

Dubbed Hotline.io, the product enables mid-size to large companies to engage with mobile customer via in-app announcements, status updates, promotions and other targeted messaging, in addition to real ...

One of the key complaints from iOS developers is they can't directly respond to feedback from their users. Instead, this situation typically ends in one star iTunes reviews, even when the issue could ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Tiger Global-backed Freshdesk has acquired Chennai-based in-app customer support startup Konotor for an undisclosed amount. Konotor helps businesses engage with their clients/customers through ...

Cloud-based customer support software startup, Freshdesk, has launched an in-app, real-time messaging service called Hotline.io. The service addresses unique challenges of mobile-first businesses to ...