Q: My gas log fireplace worked just fine last winter, but I couldn't light the pilot light this winter. There's no brand name on the log so I don't know where or who to call for instructions. Can you ...

You woke up shivering in a cold house. Your morning shower, usually a warm and pleasant revitalization, was spent futilely turning the knob toward “hot” as your skin erupted in goosebumps. When you ...