The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey is a vital tool for measuring home health patient ...

While the HCAHPS survey is useful to collect and evaluate information on patient experience among adult hospitalized patients, the healthcare industry had been lacking a similar tool to measure ...

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is the first national, standardized, publicly reported (on the Hospital Compare website at ...

Healthcare providers who seek consistent revenue growth and loyalty often invest heavily in patient experience and satisfaction monitoring systems. The healthcare industry has historically relied on ...

The Agency for Healthcare Research and Quality has posted new comparative results for the CAHPS Clinician & Group Survey. Comparative results are presented for both the 12-month adult and visit adult ...

Providing an excellent patient experience is tied more closely than ever to reimbursements. This article first appeared in the July/August 2014 issue of HealthLeaders magazine. It has always been a ...

Centers for Medicare & Medicaid Services (CMS) Approve Medallia as a HCAHPS vendor to survey patients via telephone. “We congratulate Medallia on this achievement and look forward to seeing how they ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid ...

Health Care Management Review, Vol. 43, No. 4 (October-December 2018), pp. 359-367 (9 pages) Background: Social media is an important communication channel that can help hospitals and consumers obtain ...

Beginning in January 2025, the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems will be mandatory for ASCs and HOPDs. The new survey from CMS will gauge ...

As the global pandemic begins to subside, health plans are faced with a new set of challenges. For many consumers, the past 12-plus months have been stressful, to say the least, and for health plans, ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that the Centers for Medicare & Medicaid Services (CMS) has approved ...