Overall guest satisfaction with hotels in North America is at an all-time high. Still, that doesn't mean the hotel industry should be congratulating itself; there's still work to be done. New data ...

So, who is winning the so-called direct booking wars? Is it the hotels? Is it the online travel agencies? Is it Google? Is it the consumer? This is a question that so many people in the travel ...

Photo Credit: Best Western CEO David Kong said his company works with online travel agencies but Best Westerns' member rates for consumers are 'gated.' Best Western / Best Western Hotels & Resorts ...

Expedia reported better-than-expected first quarter 2016 financial performance Thursday. But president and CEO Dara Khosrowshahi also used the announcement as a platform to discuss the state of the ...

Skip your travel agent and those comparison booking sites. That's what more hotels want you to do, and they're pulling out all the stops to persuade you to do it. But should you? Travelers like Tom ...

Efforts by the lodging industry to enable business travelers to book their negotiated rates online directly with hotels took a step forward this summer when Radisson SAS began promoting its Corporate ...

I’ve often wondered why hotels don’t do a better job at direct selling, rather than letting a plethora of travel sites and hotel booking aggregators, such as Booking.com and Expedia, cream off the top ...