INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. These solutions convert unstructured recorded and live-stream audio ...

INTERACTION ANALYTICS (IA) has proven its worth and benefits in the best and worst of times. The companies that used IA during the pandemic had a major advantage because of the visibility it provided ...

Protecting your company from cyber criminals makes sense to the bottom line — whether it’s preventing the impact on your stock price or the long-lasting damage to customer loyalty. A 2014 Gallup poll ...

Veritone's Interaction Analytics solutions, powered by Veritone’s proprietary aiWARE operating system, offer customer-facing enterprise departments –– including sales, marketing, customer service and ...

The Verint Customer Interaction Analytics portfolio delivers analytics insight that seamlessly integrates with Verint’s next-generation Impact 360 Workforce Optimization™ suite, including native ...

ATLANTA, Sept. 25, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that a recently published research ...

Embedded in every conversation or interaction with a customer are valuable insights that CX and business leaders should cultivate to improve everything from product innovation to operational ...

Dublin, Oct. 03, 2025 (GLOBE NEWSWIRE) -- The "The Value of Interaction Analytics" report from Metrigy has been added to ResearchAndMarkets.com's offering. In the competitive landscape of modern ...

In this special guest feature, Aviad Abiri, Vice President of Portfolio Sales Enablement at NICE, provides 5 ways interaction analytics can improve customer experience. Interaction analytics helps to ...

Imagine how handy it would be to have an all-inclusive customer voice. Autonomy Explore aims to be exactly that by mashing together customer interactions, including: audio recordings, website visits, ...

Nexidia has always invested in original speech technology research and invented the process of rapidly searching audio known as phonetic indexing. Nexidia's latest technology innovation, Neural ...

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...