The Support Desk Administrator is the first point of contact for the company ICT Service Desk. The company ICT Team requires a highly motivated, enthusiastic, service-oriented individual to support ...

On the surface, The Pantry's IT help desk is the linchpin for keeping the retailer's 1,600 stores up and running. But under the leadership of Terry Collins, the IT help desk is more than that. Besides ...

I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

When Anthony McCloud graduated from Graceland University in 2000, he didn’t have a smidgen of business experience. He didn’t know the first thing about business processes, customer service, or the ...

Those looking to break into the IT industry — whether they are recent college graduates or entry-level professionals, or are transitioning from another profession — often have the same initial ...

Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today’s help desk professionals are taking on more complex work and they’re in high demand.

We're all getting better at using IT, however, and the focus is now on providing a broad range of IT services, rather than just fixing problems. Automatic password resets, and remote-controlling are ...

The IT Service Desk Agent is responsible for diagnosing computer problems and responding to user inquiries and escalating issues within the IT Department or 3rd Party supplies. A key responsibility of ...