For almost two decades, I’ve had mapping on my mind. I first discovered its importance while living in the United Arab Emirates in the early 2000s. While Dubai is a thriving city, its street system ...

We’ve seen many value stream maps (VSM) over the past 20 years, as it has become a common tool. In some companies it’s a first requirement before a lean effort begins. In other companies, value stream ...

One of Temkin Group’s Six Laws of Customer Experience is that people are instinctively self-centered. Individuals inside a company are very knowledgeable about the company and its processes and often ...

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