Every company deploying an AI voice agent has made the same bet, whether they realize it or not. They’ve let the model design their customer conversation. The goals are clear: collect the caller’s ...

Block launches Dessa, an AI voice model trained on human speech that supports natural conversations and runs locally on a ...

The messages people type into popular AI chatbots do not always vanish once the conversation ends. On many consumer services, those exchanges can be used to help train future versions of the ...

Block's in-house AI research lab announced Dessa on October 23, 2026, a full-duplex speech-to-speech model the company says was trained from scratch on nothing but human conversation, releasing live ...

This article has been updated with comment from lead counsel in the Raine family’s wrongful death lawsuit against OpenAI. OpenAI said Tuesday it plans to route sensitive conversations to reasoning ...

Phonely Ltd. today announced the launch of Alma, a large language artificial intelligence model built for voice agents, trained on more than 10 million real phone conversations. The company said many ...

Alibaba launched on Friday two new artificial intelligence models — Qwen-VL and Qwen-VL-Chat — the company says can understand images and carry out more complex conversations. One example Alibaba gave ...

New AI capabilities address the critical gap in CX by transforming previously unmeasured customer conversations into structured, actionable insights, fundamentally redefining customer experience ...