In the first full week of 2026, Geisinger’s northeastern Pennsylvania hospitals saw a historic surge in patients.

Researchers have created a new tool, ELAXIR, to improve AI literacy and raise awareness of the ethical challenges of using AI ...

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Clearwater, FL – February 28, 2025 – hellocare.ai, a leader in AI-assisted virtual care delivery, is proud to announce its planned system-wide implementation at AdventHealth, a connected system of ...

Artificial intelligence (AI) is increasingly used to identify older adults for services, support people between visits, and ...

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

As we get further away from the Covid-19 pandemic of 2020, we are still feeling the repercussions four years later. As one of the hardest-hit sectors, it’s no surprise that one of the industries that ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...

A disconnect between patient experience and technology affects communication, access, and satisfaction in healthcare, despite technological advancements. Survey participants report dissatisfaction due ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...