In the build-up to an acquisition, so much of the communication is focused on what to say to board members, employees, press and customers on the big day. With press releases, FAQs and emails set, the ...

As most government contractors have experienced firsthand, procuring agencies routinely engage in a wide variety of communications after bids have been submitted. On occasion, these exchanges are ...

NEW YORK — More and more retailers are recognizing the importance of post-purchase communication. But there is still work to be done to bring it up to the standards of the rest of the customer journey ...

UK postal workers have written in to outline their crippling workloads and Royal Mail’s trashing of its statutory obligation to deliver six days a week. Increased walks and impossible targets are ...

In this age of Instagram and Twitter, it is easy to forget how recently postcards were a principal way of sending images and short messages. Nothing about postal communication seems appropriate for ...