"We are sorry," says operator after plan to restrict queuing access for people with autism, ADHD and anxiety sparked criticism.

New rules at Alton Towers and other Merlin attractions have seen a backlash from some customers.

Operator Merlin Entertainments said the pass was no longer working as intended because of increasing demand.

Merlin is trialling a system in which it only accepts Nimbus symbols including 'Difficulty Standing', 'Level Access' and ...

The Alton Towers change relates to the Ride Access Pass that give guests faster access to rides ...

Alton Towers uses a Ride Access Pass (RAP) system, which allows guests who might find it difficult to stand in lines for rides “due to a disability or medical condition” with a “queuing adjustment”.

The proposal triggered widespread distress amongst adults with autism, ADHD and anxiety ...

Lisa said: “I won't be able to visit with him at half term because he won't be able to cope with it" ...

Alton Towers owner U-turns on plan to restrict disability pass - Theme park owner COO apologises after petition to reverse the decision reaches 25,000 ...

Add Yahoo as a preferred source to see more of our stories on Google. Terri's son Jasper, five, is autistic and she said he would struggle to queue in a busy line [BBC] Families with some disabilities ...