AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of Service Management World, July ...

Why do some organizations manage to run their IT services efficiently and effectively? Today I want to discuss some recent research into that question that bears on computer security incident response ...

Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support leaders are metrics masters: from electronic status boards to thick ...

An IT service management (ITSM) benchmarking study from Axelos has warned that the biggest challenge facing the profession is a lack of visibility and inefficient processes. The research, based on a ...

This is a cautionary tale. A common thread ties together the work of Frederick Taylor and the pioneers of scientific management at the beginning of the 20th century, the industrial engineers who ...

Metrics paves the way for investigations. For any service manager, the race to complete the investigation and resolve the issue is against the customers’ tolerance levels to a number of service ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...