Business Insider

Shopify launched a new AI-powered assistant to help merchants as its support staff remains under a 'Code Yellow' for 'deteriorated' performance

Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. The tool appears to handle ...
Business Insider

Shopify plans to introduce a new level of customer support for its largest enterprise merchants, as it works to attract bigger companies, leaked video reveals

Shopify is developing a customer support offering for its enterprise-level merchants, according to an internal video that was viewed by Insider. "We're seeing much more of them coming onto the ...