Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration.

The Social Security Administration's acting inspector general is auditing the agency's telephone wait times. - Mario Anzuoni/Reuters/File The Social Security Administration’s acting inspector general ...

(CNN) — The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...