IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

I'm at the cusp of a huge move up in my career, and I could use some perspective from some others in IT. By title, I'm currently a Network Administrator, although my responsibilities are those of a ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Operational resilience has become a top priority for many organizations, particularly for banks and financial services. It's no longer merely an ...

I've been an 'IT support guy' with ticket-based systems providing the 'work', for quite a while, using Mainframe based systems around 1991. In the beginning ... there was a mainframe-oriented ...