Dealing with irate customers can be extremely stressful for call centre workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of ...

Content alone won’t help you build long-lasting customer relationships. It’s your tone of voice that makes all the difference in SEO copywriting. We all know when it comes to SEO, content is key.

The voicebot revolution is in full force, and voice AI for customer service is taking flight. Voice has already woven itself into the fabric of our personal lives, putting pressure on enterprises to ...

Speech-recognition technology is everywhere these days, most notably in A.I. smart assistants such as Amazon’s Alexa, Apple’s Siri, and Google’s Assistant. But as anyone who has ever had a ...