MIAMI–(BUSINESS WIRE)–#ROI—Nucleus Research published a report assessing Zendesk user’s experience with the CRM platform to determine the incremental value of transitioning to Zendesk from Salesforce ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

SAN FRANCISCO, Oct. 1, 2025 /PRNewswire/ -- Today, Zendesk released its 2024 Global Impact Report showcasing its responsible business initiatives and future goals to drive positive social impact and ...

Zendesk for Customer Service is a highly capable help desk solution for managing external user tickets, thanks to its helpful AI agents, extensive automations, and powerful reporting features. Pricing ...

SAN FRANCISCO, Nov. 20, 2024 /PRNewswire/ -- Zendesk's 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today's consumers demand AI interactions that feel ...

A new report by security researchers has revealed how Zendesk’s platform can be exploited to facilitate phishing attacks and investment scams, such as romance baiting schemes. The findings emphasize ...

The latest annual Customer experience trends report from Zendesk has revealed a rapid transition towards intelligent customer experience (CX), with a shift to artificial intelligence (AI)-driven ...

Salesforce has its Trailblazers, but Zendesk has its Trendsetters. What both have in common is a long term focus on Customer Experience (CX) and now in Artificial Intelligence. In the case of the ...