Anu is a Features author at Android Police. You'll find her writing in-depth pieces about automation tools, productivity apps, and explainers. Before joining AP, she used to write for prominent tech ...

You're already annoyed that you have to dial a customer service phone number to try to resolve a problem. Is it really necessary for you to dial a bunch of random digits, endure "music on hold" and ...

SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has updated PagerDuty for Salesforce Service Cloud on Salesforce ...

Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects brands with a network of Simplr Specialists and adds an AI-powered dashboard to help ...

Zendesk has offered iPad support for a while now, but the customer service software provider went back to the drawing board for its new app. The addition of an iPad app just seems inevitable for ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. IBM and Genesys, a provider of customer experience and ...

Dassault Falcon has launched a new customer service app for mobile and tablet users that puts the global resources of the Falcon customer service network at users' fingertips. The app offers instant ...

Apple has been steadily improving iMessage over the past year, and now apparently it wants to get businesses in on the action. Enter Business Chat, Apple's as-yet-unreleased tool to provide customer ...

Public Service Electric and Gas Co. (PSE&G) recently announced it has launched a new mobile app for customers. The new PSE&G mobile app enables customers using Apple or Android devices to securely and ...