Genesys makes bold moves with its multi-cloud portfolio This is certainly a bold move for Genesys as PureConnect accounts for about 20% to 25% of its overall revenue.

The Genesys PureConnect Contact Centre Solution also enabled Rewardsco and Pivotal Datato easily adapt and respond to level five lockdown restrictions in 2020.

Star Telecom's deep understanding and focus on contact centre enables it to provide closely integrated services which tie into Genesys PureConnect and PureCloud.

Previously, Avtex used an on-premises version of Genesys PureConnect™, but wanted to take advantage of the flexibility, scalability and rapid innovation the cloud provides.

PureConnect replaced aging, end-of-life Nortel and NEC systems for its automatic call distribution (ACD) functionality. As a result of deploying the Genesys solution, Fraser Health has ...

Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.

Tony Bates, CEO of Genesys, added, "Our strategic partnership with Infosys will be instrumental in enabling organizations of all sizes around the world to realize the Genesys vision of Experience ...

Star Telecom's deep understanding and focus on contact centre enables it to provide closely integrated services which tie into Genesys PureConnect and PureCloud.