Self-service password reset (SSPR) and self-service account recovery (SSAR) are essential for reducing IT workload and ...

Also, help-desk procedures should have a “research” step, queries into existing data, preferably at gatekeeping point as well as during resolution.

Ask the Help Desk staff to participate, of course, but this is a management responsibility, aided and abetted by the reporting capabilities of all but the most inept Service Desk systems. – Bob ...

Business process management vendor Metastorm on Wednesday announced the availability of e-Service Desk Process Pod, a packaged application that enables Metastorm BPM customers to easily deploy ...

The Army Enterprise Service Desk (AESD) Federation joins information technology (IT) service desks from across Army commands, Army service component commands, and direct reporting units into one ...

USASAC's finance division designed crafted and implemented a unique Foreign Military Sales specific web-based help desk for the General Funds Enterprise Business Systems, commonly known as GFEBS.