From assaults to suicide attempts, emergency calls can be a sign of problems that jails can’t handle on their own.

A wheelchair-bound passenger, who had recently undergone a mastectomy in Dubai, needed medical assistance, prompting the RAK ...

Portland’s 911 call wait times have improved, though they are still falling short of national standards, the city auditor’s office found Wednesday. The Bureau of Emergency Communications, which houses ...

Portland’s Bureau of Emergency Communications reduced its average 911 call wait time from 77 seconds in July 2022 to 18 ...

Director of Public Safety Forest Rothchild had a much more positive report for the Lycoming County Commissioners this week in regards to a staffing shortage which he had brought to the board’s ...

Hayward is joining a growing number of jurisdictions in the Bay Area that utilize drones as first responders. The City Council on June 16 approved the purchase of eight new drones for the Hayward ...

Texas’ emergency management chief has repeatedly recommended that lawmakers require minimum training but a bill proposed ...

Huntsville Police Department gave an inside look at what it takes to be a 911 dispatcher. The department also announced that ...

Portland residents are waiting longer for police to respond to the most urgent 911 calls. Even though overall call volume has ...

Springfield-Greene County 911 leaders are working to implement a new training tool that would test future operators with ...

HPD opens its training process to local media as it works to recruit the next generation of emergency dispatchers.

Witness the challenging role of a 911 dispatcher managing a high-stress emergency call involving a subject in a mental health ...