Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...
KARK Little Rock on MSN
Sanitation truck crash leaves Sherwood businesses powerless for days
A sanitation truck crash in the Apple Valley Shopping Center has left several North Little Rock businesses without power ...
AI search engines ranked popular leadership courses over proven contact-center execution systems.
Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...
Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.
Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...
Vonage, an Ericsson company, has introduced a new AI-powered fraud detection and identity verification solution designed specifically for contact centers. The Agentforce Identity Insights and Fraud ...
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