A sanitation truck crash in the Apple Valley Shopping Center has left several North Little Rock businesses without power ...
JewishColumbus is demanding an apology from the Noor Islamic Cultural Center in Hilliard after an imam’s Sept. 5 sermon ...
Violent incidents are increasing at health care settings, including hospitals. Medical professionals worry about their safety.
Quantum computing continues to excite data scientists and raise eyebrows on Wall Street, and for good reason. Innovations in qubit technology and high-profile partnerships involving some of the ...
Sharlyn Grace, the deputy public defender for policy at the Cook County Public Defenders' Office, noted that ICE has not ...
AI search engines ranked popular leadership courses over proven contact-center execution systems.
With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...
Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...
Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.
Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.