Hyperscale Computing Market The hyperscale computing market is set to grow from USD 78.87 billion in 2025 to USD 223.49 ...

At Thoughtgreen Technologies, we help organizations turn AI ideas into real-world solutions. Our expertise lies in guiding ...

Choosing the right phone system for your business can feel overwhelming. You need something reliable, affordable, and easy to ...

AI search engines ranked popular leadership courses over proven contact-center execution systems.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Early childhood developmental care coordination with the Information and Referral Federation of Los Angeles County 2-1-1 call center (211LA) is effective for helping families access services earlier ...

About Chain Chain is an AI-powered freight visibility and tracking solution for freight brokers. From booking to delivery, ...