Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Japanese e-commerce giant Askul Corporation has confirmed that RansomHouse hackers stole around 740,000 customer records in ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...