Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

For years, health systems have struggled to recruit and retain pharmacy technicians — a shortage that’s stretched operations and forced hospitals ...

Deploying a central-fill Rx model for its 21 hospitals has dramatically reduced technician hours – and the risk of medication ...

Becker's asked pharmacy executives from hospitals and health systems across the U.S. to share the most underappreciated trends in healthcare today. The ...

Umar Afridi, a pharmacist by training who spent a decade in retail pharmacy, co-founded pharmacy fulfillment startup Truepill ...

In 2012, shortly after working for a chain pharmacy, I opened DePietro’s Pharmacy. I quickly realized patients deserved more personal attention than what was offered at a chain pharmacy. Since opening ...

Funding Supports Expansion of PAIGE AI Pharmacist Assistant, Driving Intelligent Automation for Prior Authorizations and ...

Waterford-based Klearcom is establishing an office in New Jersey, adding 20 jobs to support its growing business in the US. The company is planning to hire sales and customer service staff in the ...

Washington County Government is upgrading its permitting software on Sept. 19. The upgrade will affect several divisions, including Permits and Inspections, Engineering, and Planning and Zoning, ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing ...

Cardi B has gone from hawking her new album on the subway to being the voice of it. On Tuesday, the Metropolitan Transportation Authority confirmed the Grammy-winning hip-hop star will be heard on the ...