In the bleary predawn hours, it's hard to tell Mall of America from any other high-end shopping center. Workers wield mops, hammers and forklifts. Under dim lights, Cinnabon bakers stretch and roll ...

Today’s shoppers are looking for more than just what’s just available on a website. They want an experience. Malls have always been a destination, but the concept of a ‘mallrat’ no longer exists. The ...