We list the best survey tools, to make it simple and easy for businesses to improve upon existing products and services with direct and detailed customer response data. There are always ways to ...

Electricity and gas are essential services and we spend a fair chunk of our income on them – now more than ever. So you shouldn't have to put up with poor service. Our annual energy satisfaction ...

The Axis My India projections suggest a neck-and-neck race in Bihar. The NDA's vote share is expected to rise from 37% in 2020 to 43%, while the Mahagathbandhan is close behind at 41%. 'She is my wife ...

A better way to drive growth and profitability by Scott Magids, Alan Zorfas and Daniel Leemon When companies connect with customers’ emotions, the payoff can be huge. Consider these examples: After a ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...