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98% of Contact Centers Are Using AI, and 61% Are Experiencing More Difficult Conversations, According to New Calabrio Research
Calabrio, the workforce performance company, has released their annual 2025 State of the Contact Center report. The prevalence of AI use in the contact center comes as no surprise, but the fact that ...
LeanDNA Survey: Manufacturing Leaders Are Bullish on AI for Supply Chain Growth; However, Less Than 20% Have Reached Full Digital Synchronization
LeanDNA, today released additional findings from its survey conducted by Wakefield Research, focusing on the role of AI, digital synchronization, and proactive logistics in driving supply chain growth ...