Data platform provider introduces configurable customer identity matching technology that operates within existing data ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

A bonafide AI partner in a moment of need. It's time for Tim Cook to make Apple's biggest acquisition in history.

Messaging needs consistency. Conflicting language across functions leads to confusion and erodes customer trust. Leadership drives change. Leaders must model collaboration, remove blockers and keep ...

Brands that want to build and sustain customer lifetime value are putting personalization, AI and value-driven loyalty ...

Financial technology company introduces virtual AI agents to automate workflows and provide real-time insights for QuickBooks ...

AI-powered search is redefining how consumers find, engage with and evaluate brands, making content quality and visibility ...

San Diego-based Tealium introduces CloudStream, a unified solution that eliminates data duplication while connecting ...

Survey size isn’t everything. Without clean sampling, your data-driven decisions could be headed in the wrong direction.

The Gist. Rethink team structure. CMOs should assess skills and workflows to match shifting business goals like retention and margin protection. Cut low-yield spend.

New open-source connector allows AI assistants to interact directly with Treasure Data environment MOUNTAIN VIEW, Calif.